7c777e Privacy Policy

1. Introduction and Definitions

This Privacy Policy ("Policy") is established by the 7c777e platform ("we", "our", or "7c777e") and applies to all registered members and visitors ("you", "your", or "user") who use our website and services. The purpose of this Policy is to inform you about what kind of personal information we collect, how we use it, with whom we share it, and what steps we take to protect your information.

As used in this Policy, "personal information" means any information that can directly or indirectly identify a specific individual. "Processing" means the collection, recording, organization, structuring, storage, adaptation, retrieval, use, disclosure, or deletion of personal information.

By using 7c777e's services, you are considered to have given your consent to this Privacy Policy. If you do not agree with any terms of this Policy, please refrain from using our services.

2. Information We Collect

7c777e collects your information in various ways. The different categories of information collected are described below:

2.1 Registration and Account Information

When you create an account at 7c777e, we collect the following information:

• Full name and date of birth (for age verification — the user must be 21 years of age or older)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Permanent address and nationality
• National ID or passport number (when identity verification is required)

2.2 Financial Information

We collect your payment method details to process transactions. This includes bKash, Nagad, Rocket, or Upay account numbers (the full number is not stored on our servers), bank account details, and transaction history. We do not store any full card numbers or CVV codes.

2.3 Usage and Technical Information

Information collected automatically while you use our platform:

• IP address and device identifier information
• Browser type, operating system, and device model
• Login time, session duration, and page visit history
• Gaming activity information — game names played, bet amounts, and results
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

When you contact our customer service team via live chat or email, a record of that conversation may be retained to improve service quality.

3. Purposes of Using Information

7c777e uses the information collected about you for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating and managing your account
• Processing all financial transactions including deposits and withdrawals
• Providing uninterrupted gaming services
• Providing bonus and promotion benefits
• Resolving technical issues

3.2 Identity Verification and Compliance

• Completing the KYC (Know Your Customer) process
• Ensuring age verification (user must be 21+)
• Complying with anti-money laundering regulations
• Preventing fraud and deceptive activities

3.3 Responsible Gaming

By monitoring your gaming patterns, we aim to ensure responsible gaming. If signs of addiction are observed in any user, we provide the necessary support.

3.4 Communication and Marketing

• Sending important notifications related to your account
• Informing you about new promotions and offers (subject to your consent)
• Providing assistance through customer service

4. Data Storage and Security

7c777e gives the highest priority to the security of your personal information. We use industry-standard security technologies, described below:

4.1 Technical Security Measures

• SSL Encryption: All data exchanged between your browser and our servers is secured through SSL/TLS encryption.
• Data Encryption: Sensitive information that is stored is kept in encrypted form.
• Firewall and Access Control: Our servers are protected by advanced firewalls and only authorized staff can access your information.
• Secure Payment Processing: All financial transactions are handled through secure and verified payment gateways.

4.2 Data Retention Period

Your information will be retained for as long as your account is active or as needed to provide services. Due to legal obligations, some information may be retained for a specified period even after account closure.

4.3 Steps in the Event of a Security Breach

In the event of a security breach where your personal information is at risk, we will notify you as quickly as possible and take the necessary remedial steps.

5. Sharing Information with Third Parties

7c777e does not sell, rent, or transfer your personal information to unauthorized parties. However, information may be shared in the specific circumstances below:

5.1 Service Provider Partners

We work with trusted third-party service providers who perform specific functions on our behalf. This includes payment processors (bKash, Nagad, Rocket, Upay), game technology providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe), IT and hosting providers, and fraud prevention services. These partners are provided only the information necessary to complete their designated tasks and are required to comply with our privacy standards.

5.2 Legal Obligations

In response to a court order, valid legal process, or a legitimate request from a regulatory authority, we may provide the required information. In such cases, we will only supply information that is legally required.

5.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred. In such situations, we will provide you with advance notice.

6. Cookie Policy

The 7c777e website uses cookies and similar tracking technologies. Cookies are small text files that are stored on your device.

6.1 Types of Cookies and Their Purposes

• Essential Cookies: Required for the basic functionality of the website. These include login sessions, security tokens, and similar items.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand website traffic and user behavior.
• Marketing Cookies: Help display relevant advertisements based on your interests.

6.2 Cookie Controls

Through your browser settings, you can accept or reject cookies at any time. However, disabling essential cookies may cause some features of the website to not function properly.

7. Your Rights

You have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right of Rectification: You may request the correction of any inaccurate or incomplete information about you.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.
• Right to Data Portability: You have the right to receive the information you have provided in a structured, commonly used format.
• Right to Object: You may object to the processing of your information for a specific purpose.
• Right to Withdraw Consent: Where information is being processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of your rights, please contact our support team. We will endeavor to respond to your request within 30 business days.

8. Protection of Minors' Information

7c777e's services are intended only for individuals aged 21 or older. We do not knowingly collect information from any minor. We strictly enforce this rule through the age verification process at registration and subsequent KYC verification.

If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the related information.

9. International Data Transfers

7c777e is an international platform. In some cases, your information may be stored or processed outside of Bangladesh. In all cases of data transfer, we ensure that your information will be protected in accordance with the standards described in this Privacy Policy, and that the necessary contractual and technical safeguards will be maintained.

10. Policy Changes and Updates

7c777e may review and update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform. The revised Policy will take effect from its publication date. Continued use of the services after any changes will be considered as your agreement to the updated Policy.

We will note the "Last Updated" date at the top of this page so you can easily see when this Policy was most recently changed.

11. Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our dedicated privacy team will carefully consider each of your requests.

We will endeavor to provide a resolution within 30 business days of receiving your complaint. Complex matters may take longer, but in such cases we will keep you regularly updated on the progress of the process.